Frequently Asked Questions

Orders & Shipping

1. How long does it take to process my order?
Once payment is received, we process your order within 1-4 days. This includes order verification, tailoring, quality checks, and packaging.

2. How long does shipping take?
Shipping typically takes 10-15 days, depending on your location. However, delivery times may vary based on customs processing and carrier delays.

3. Do you offer next-day or express shipping?
Unfortunately, we do not offer next-day delivery as most of our warehouses are internationally based.

4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order directly on our website (link to tracking page).

5. What should I do if my order is delayed?
If your order has not arrived within the estimated time, please check your tracking number for updates. If you need further assistance, contact our support team.

Payments & Refunds

6. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods displayed at checkout.

7. Can I cancel or modify my order after placing it?
Orders can only be canceled or modified within 24 hours of placement. After this period, processing begins, and changes may not be possible.

8. Do you offer refunds or exchanges?
Yes, we have a refund and exchange policy. If you receive a defective or incorrect item, please contact us within 7 days of receiving your order.

Products & Policies

9. Are the product images accurate?
We strive to provide accurate images and descriptions, but slight variations in color or design may occur due to lighting and manufacturing differences.

10. Do you have a return policy?
Yes, returns are accepted under specific conditions. Please review our return policy for details.

11. How do I contact customer support?
For any questions or concerns, you can reach out via email or through our contact page